FAQ (Frequently Asked Questions)
Frequently Asked Questions
Physical Products (Clothing)
What Happens When I Make an Order?
After placing an order, you’ll receive a confirmation email immediately then after 2–3 business days once your order has been processed. When your order is shipped, you’ll also receive a tracking email with your tracking number to follow its progress.
When Will My Order Arrive?
U.S. Orders (Standard Shipping Pro)
Orders take 2–3 business days to process before shipping. Once shipped, delivery takes 4–7 business days, so your order should arrive within 6–10 business days total.
UK / EU / Canada Orders (Standard Shipping)
Delivery usually takes around 10 business days from the date of shipment.
International Orders (Standard Shipping)
Delivery usually takes around 10 business days from the date of shipment.
How Can I Track My Order?
Once your order has been shipped, you’ll receive a tracking email with a tracking number. Please allow up to 48 hours for tracking details to update online.
Digital Products
How Do I Receive My Download Files?
After completing your purchase, a download link will appear on the checkout page within a few seconds. You’ll also receive an email containing the download link—please check your inbox and spam/junk folder if you don’t see it.
For added convenience, you can create an account on our website using the same email address you used at checkout. Once logged in, you can access all your previously purchased files in the My Downloads section of your account.
What Is a ZIP File?
A ZIP file is a compressed folder that contains multiple files bundled together. To access its contents, you’ll need to unzip it using software like WinRAR or 7-Zip.
Inside the unzipped folder, you’ll find:
- Editable Docs file (accessible with MS Word or Google Docs – Google Docs is free)
- A limited usage agreement
For PC Users: You may need to download 7-Zip or WinRAR if your system doesn’t have a built-in unzipper.
For Mac Users: Most Macs have a built-in unzipper. Simply double-click the ZIP file, or right-click and select "Open" to unzip it.
Are Your Files Compatible with Mac and Windows?
Yes. All files work on both Mac and Windows. You can open and edit them with MS Word or Google Docs (free online). MS Word is also available as an online service, so you’ll have full compatibility across platforms.